Please understand that the intent of these policies is to aid us in offering a high standard of care to our patients. They are not meant to be a burden. We also pledge to do our part to keep our schedule moving as efficiently as we possibly can.
There is always a nurse and physician on-call 24 hours, 7 days a week. If you call the office after hours, you can remain on the line to leave your contact information to be paged to on-call staff. Occasionally, the answering service is handling a large number of calls simultaneously. When this happens, there may be a few seconds of silence on the phone line prior to the answering service greeting. Please stay on the line until someone takes your information and gives you further instructions. If the on-call physician fails to call you back, please notify the answering service. This should never happen and may indicate a problem that we need to be aware of.
In most cases, we encourage you to call the on-call physician prior to taking your child to the urgent care center or the emergency room. In the case of a life-threatening emergency however, call 911.
A no-show is defined as missing a scheduled appointment without calling us in advance to cancel the appointment. A patient who no-shows three times in a calendar year is subject to dismissal from the practice. The first two no-shows will be followed by a message reminding the patient’s guardian of our policy by electronic message via text, email, and a letter in the mail. After the third no-show in the same calendar year, a letter will be mailed requesting that the patient find a new primary care physician. We will assist the patient in any way we can in finding a new pediatrician. There is a $20 no show fee for patients who have missed an appointment. We understand that situations occasionally arise when an appointment cannot be kept, and adequate notice is not possible. These situations will be considered on a case by case basis.
All of our providers will do annual behavioral health screenings and have the resources to get appropriate referrals when needed. Our pediatricians will manage most ADHD cases, and are very familiar and comfortable treating and assisting psychiatry in mental health disorders.
Our nurse practitioners cannot prescribe controlled ADHD medications per their licensure. That is specific to each state and out of our control.